Frequently Asked Questions

Cellulite Reduction & Skin Tightening with the Venus Legacy

As we get older, our bodies naturally start to produce less collagen and store more fat, leading to a greater chance of wrinkles, sagging skin, and even cellulite. In the search to find ways to combat these common signs of aging, you may have come across Venus Legacy, but may be wondering if this treatment is right for you. The following are the answers to the most commonly asked questions about Venus Legacy™ to help you make an informed decision.

Will this treatment work for everyone?

This treatment may be the ideal solution for anyone who has pockets of cellulite and/or excess body fat that they can’t seem to get rid of with diet and exercise alone. Likewise, Venus Legacy™ can help improve the appearance of skin that is starting to lose elasticity and is showing early signs of sagging and wrinkles. For safety reasons, anyone with the following conditions may not be able to get treatments with Venus Legacy™:

  • Active inflammation and/or an infection around the treatment area
  • Current or history of cancer
  • A degenerative neurologic disease or any other disease around the treatment area that’s stimulated by heat (e.g. herpes)
  • An internal defibrillator or pacemaker
  • Metal implants (excluding dental) in or around the treatment area
  • Uncontrolled thyroid gland disorder
  • Varicose veins
  • Pregnancy or are undergoing IVF procedures
  • Skin-related autoimmune diseases
  • Silicone implants and/or injections in the area

Does the treatment work on darker skin, too?

Absolutely! Venus Legacy™ uses advanced radio frequency technology to safely and comfortably heat the tissue under the skin’s surface. Radio frequency technology has been proven to be safe and effective for all skin tones, even darker complexions.

Do I need to do anything to prepare for a treatment?

Preparing for a Venus Legacy™ treatment is simple. Cleanse the skin before your appointment. Do not apply lotions, creams, or makeup to the area being treated prior to the treatment session. Finally, remember to remove all jewelry around the treatment area.

How long does the treatment take?

A single session typically takes between 15 and 30 minutes, meaning it’s quick enough to schedule treatments during a lunch break!

What does the treatment feel like? Will it be painful?

During the treatment, the applicator will slowly get warmer until your skin reaches the needed temperature and stays within that temperature range. If it feels too hot, just let the operator know and they can lower the temperature. If the technician is using the VariPulse™ feature, it will feel like a gentle suction on your skin, like a very low-power vacuum. This can also be lowered if needed—there are four different levels of VariPulse™. Overall, the treatments are comfortable, as the level of heat and suction can easily be adjusted to suit each individual.

How many sessions will I need and how often?

Most patients receive six to eight treatments per area. Treatments are usually scheduled a week apart. For a more specific treatment plan based on your individual needs and expectations, consult a certified treatment provider.

How will I feel after my treatment?

Most patients feel relaxed after a Venus Legacy™ session. In fact, the treatment is so comfortable that some patients have even fallen asleep! The treated area may feel warm to the touch post-treatment, but this sensation will subside.

Is there any downtime?

There is no downtime at all. The treatment area may appear a little flushed and feel warm to the touch immediately afterward, but these sensations will disappear within one to two hours post-treatment.

Do I need to do anything after my treatment?

Absolutely nothing! In fact, feel free to apply makeup or lotion immediately after the treatment. You can go back to your regular routine right away.

How long will the results last? Are they permanent?

Venus Legacy™ treatments are cumulative, meaning that you will see improved results with each additional treatment. After the final session in your treatment plan, the results will continue to improve for up to three to four months. Of course, everyone’s skin and body will continue to age as usual, so maintenance is recommended. Your treatment provider will be able to suggest the best plan for maintenance.

To learn more about Venus Legacy™ or how to build your customized treatment plan, please give us a call or fill out our quick “Request a Callback“.


Skin Resurfacing & Rejuvenation with the Venus Viva™

Scars, enlarged pores, stretch marks, wrinkles, and rosacea may be common signs of skin damage we all carry throughout our lives, but they don’t have to be permanent. Smooth, healthy skin can become an everyday accessory with the help of skin resurfacing treatments.

For those considering non-surgical treatments, Venus Viva™ might be at the top of the list. Venus Viva™ treatments use advanced radio frequency technology to repair skin damage and improve skin texture by kick-starting the skin’s natural healing processes. Below we answer some of the most commonly asked questions about these treatments.

How long does the treatment take?

Each session takes just 15–30 minutes on average, making it easy to fit into a busy schedule. For best results, book each appointment with some space between activities to allow the skin to stay makeup-free and sweat-free for 24 hours. Book appointments after workout or hot yoga sessions, or even before a work-from-home day, so the treated skin can focus on recovery without exposure to irritants.

What do the treatments feel like?

Venus Viva™ treatments are among the most comfortable options on the market, and they typically feel like tiny zaps or pinpricks on the skin. The treatment area will feel warm post-treatment, a sensation that may last up to 24 hours. Your treatment provider may also apply a topical numbing cream if needed for greater comfort.

How many sessions are needed to see results? Are they permanent?

Most patients see the best results after three or four treatments, each spaced four weeks apart. However, the exact number of treatments depends on the individual and the treatment area. Your certified treatment provider will be able to outline the best treatment plan based on each patient’s individual needs. How long results are maintained also varies from patient to patient and is dependent on severity of the skin and post-procedure skin care. Results will continue to improve following the final treatment, though one touch-up session is recommended approximately every six months, depending on the skin’s response and the area being treated.

Is there any specific pre- or post-procedure care required?

Avoid applying lotions, creams, perfumes, powders, or makeup to the treatment area prior to each treatment. Shaving may be necessary if a patient has excessive hair in the treatment area. If possible, patients should have their complete medical history available in case it is required by the treatment provider.

Avoid applying lotions, makeup, water, or anything else to the treatment area for 24 hours post-treatment. Hot baths or showers, massages, rigorous exercise, and any activity requiring direct skin contact or causing excessive perspiration in the treatment area should be avoided for two days post-procedure. Avoid tanning before and after each treatment session, and wear sunscreen with a minimum of SPF 30 between treatments.

Who is the best candidate for this treatment?

The best candidate for Venus Viva™ skin resurfacing treatments is someone who shows signs of skin damage or skin texture imperfections. Signs of skin damage may include scars, deep wrinkles, visible pores, stretch marks, and other conditions that affect the skin’s surface texture. Treatments are safe for all skin tones.

For safety reasons, however, an individual may not be an ideal candidate if they have any of the following:

  • An internal defibrillator, pacemaker, or other active electrical implant in the body
  • A permanent implant or injected substance around the treatment area
  • Active conditions in the treatment area, such as a rash
  • A history of skin disorders or very dry skin
  • A current diagnosis or history of cancer, including pre-malignant moles
  • Severe concurrent conditions, such as cardiac disorders
  • An impaired immune system
  • A history of disease in or around the treatment area that is stimulated by heat, such as herpes
  • Poorly controlled endocrine disorders, such as diabetes
  • An active prescription for blood thinners
  • A recent face lift or eyelid surgery within the past three months
  • A resurfacing treatment or chemical peel within the past three months
  • A cosmetic injection within the past two weeks
  • A recent dose of Advil, Tylenol, or other non-steroidal anti-inflammatory drug (NSAID) within the past week
  • A surgery within the past six months
  • A tattoo or permanent makeup in the treatment area
  • Are excessively tanned in or around the treatment area
  • Are pregnant or nursing

To learn more about Venus Viva™ skin resurfacing treatments, or to receive a customized treatment plan, please call us or fill out our quick “Request a Call back” button.

TRIGENICS® WHOLE BODY WELLNESS – Can I Really Feel Better In Just One Day?

Yes. Dr. Allan Oolo-Austin (Developer of The Trigenics Treatment System) has enhanced and perfected his treatment over the last 17 years and has truly revolutionized the way chronic & severe shoulder and knee pain are being treated.

Do I have To Continually Come In For Maintenance Care?

No, it’s not necessary. However, those of our patients that have significant joint damage continue to come for periodic treatments — more for the preventative measure so that they can maintain their active lifestyle.

The decision is, of course, up to you.

Is The Treatment Painful?

Treatment is fairly painless. The discomfort that our patients feel is, of course, dependent on your pain threshold and the amount of damage to your joint.

Is treatment covered by my insurance plan?

Although everyone’s insurance plan varies, our treatments can be fully or partially covered by your plan.

If you’ve been accepted as a candidate for our Trigenics Treatment Procedure, our Front-End Staff will help you determine your coverage.

How do we guarantee results?

We do not guarantee results.

Trigenics is the most comprehensive and advanced manual non-surgical treatment protocol that has ever been developed today and due to our multifaceted approach and precision, our Trigenists are able to deliver unprecedented results within just 2 visits.

Having said this, we have obtained our high success rate because we are very selective as to who we accept as a candidate for our care. If you have been approved for care by one of our Trigenist, this means that we feel that you have a very high probability of recovery.

What Happens Next If I’m Not Accepted For Care?

In order to maintain our high level of success, we are highly selective in the patients that we accept for our Trigenics Procedures. As such, there’s a chance that you may not qualify for our care.

If this is the case, then we’ll refer you to a health care practitioner that is better suited for your condition.

If the Trigenics treatment is so effective, why aren’t more practitioners practicing it?

Although we do have trained Trigenists’ practicing around the world, the Trigenics treatment procedures are very complex and require several hundred hours of training.

You are very fortunate because this office is the home office where Dr. Allan Oolo-Austin (the developer of Trigenics) practices and all of our Trigenists have been personally trained by Dr. Allan and continue to be trained, so as to keep up with all the latest advancements in the Trigenics treatment protocols.

Is the Trigenics Treatment Tool painful?

The Trigenics Treatment Tool is an integral part of treatment and it aids in the accelerated recovery of your condition.

The use of the Trigenics Treatment Tool is quite painless but of course, discomfort levels are subjective and it’s dependent upon your pain threshold and the extent of your condition.

I’m presently seeing another practitioner for my condition, can I still undergo care at the Trigenics Treatment Center.

If you’re a candidate for the Trigenics Procedure, we advise that you suspend treatments with any other health care practitioner as they may have a negative impact on your treatment outcome.

However after your Trigenics Procedure, if you’d like to continue with your previous practitioner (e.g. chiropractor, RMT, etc.) for overall preventative health reasons, we fully support this.


1. What devices can do hair removal?

If you’re getting hair removal done, your treatment provider may be using Venus Velocity™ (diode laser hair removal) or Venus Versa™ (IPL hair removal).

2. Am I a good candidate for this treatment? / Will this treatment work for me?

Hair removal treatments are for individuals who want to permanently reduce unwanted hair on their face or body because they’re tired of the conventional methods that only yield temporary results.

For safety reasons, you may not be able to get diode laser hair removal if you have/are:

  • Previous problems with laser therapy
  • A history of keloid scarring
  • Active infection or history of herpes simplex in the treatment area
  • Use of depilatories or other hair removal treatments, such as waxing, plucking, or electrolysis, within 6 weeks prior to treatment
  • Hypersensitivity to hydroquinone or other bleaching agents
  • Use of oral Accutane within 6 weeks prior to treatment

You may not be able to get IPL laser hair removal if you have/are:

  • Metal or other implants in the treatment area
  • Current or history of cancer
  • Pregnant or nursing
  • Any diseases that can be stimulated by light (e.g. epilepsy)
  • History of disease that can be stimulated by heat (e.g. herpes)
  • Poorly controlled endocrine disorders (e.g. diabetes or polycystic ovary syndrome)
  • Any active condition in the treatment area (e.g. eczema, psoriasis, rash)
  • History of skin disorders, keloids, unusual wound healing, or excessively dry and/or sensitive skin
  • Any surgical procedures within the past 3 months
  • A tattoo or permanent makeup in the treatment area
  • Excessively tanned skin

3. I have darker skin – can I still get this treatment done?

Laser hair removal treatments can be done on darker skin tones, even tanned skin, using different settings, as there is a higher risk of discoloration (since darker skin has more pigment in it).

IPL hair removal treatments work best for light to medium skin tones. Although they may work on darker skin tones, there is an even higher risk of discoloration. It’s best to consult with the technician to see if the treatment is right for you.

For both types of treatments, the technician will perform a test spot and wait between 15 minutes to 48 hours, depending on your complexion, to assess your skin’s reaction. He/she would know best what treatment parameters are most appropriate to use for your skin type.

4. Can I do it during my lunch break?

Laser hair removal treatments are fast, even on larger areas like the back or two full legs. It’s also ideal for treating multiple areas, like the bikini area and underarms.

For IPL hair removal, it depends on what part of the body you’re getting treated. If it’s a smaller area, it may only take as little as 15-30 minutes. A larger area, like two full legs, may take up to 60 minutes.

5. How many sessions will I need to see results?

For laser hair removal, most patients receive 4-6 treatments per area. The exact number will depend on each individual person’s skin type, hair color and texture, and the area being treated.

For IPL hair removal, you’ll likely need 6-10 treatments per area, again depending on each individual person and the area being treated.

6. How often/far apart should the treatments be?

Treatments are done 4-8 weeks apart for laser hair removal. For IPL hair removal, treatments are done 4-6 weeks apart for the face and 4-8 weeks apart for the body.

7. Do I need to do anything to prepare for the treatment?

Make sure your skin is clean. Do not apply any lotions, creams or makeup (if you’re getting a treatment on your face) before your session, and stop using any products that might irritate your skin 2-3 days before. Remove all jewelry around the area being treated. The technician will shave and clean the area before starting your treatment. They will also ask about your medical history, so it helps to have that information ready. For IPL hair removal, you should also avoid tanning before your treatment.


1. How long does each treatment session take?

It depends on where you’re getting the treatment—an upper lip will be much faster than both legs.

2. What does the treatment feel like?

You’ll feel some heat in the area, but this will only last a short while, thanks to the real-time cooling system that kicks in right away to help minimize discomfort.

For laser hair removal, it depends on which mode of operation your treatment provider is using. If your technician is using PULSE mode, it will feel like a light snap of an elastic band against your skin. If they’re using SLIDE mode, it will feel like a series of light snaps as they glide the applicator continuously across the treatment area.

For IPL hair removal, it feels like the light snap with an elastic band against your skin as the applicator moves around the treatment area.

3. Will it be painful?

The applicator has a built-in cooling feature to make the treatment as comfortable as possible, but you might feel a bit of discomfort if you’re treating a more sensitive area, like along the bikini line. If you find it too uncomfortable, let your treatment provider know and they can adjust the settings accordingly.


1. How will I feel after my treatment?

If you’re doing laser hair removal, you may feel like you have a slight sunburn around the treatment area, but this should go away after 1-2 days at the very most. You can use a cool compress to cool the area if need be. You may also see some hairs fall out more easily in the days following your treatment—this is perfectly normal. Some patients may also experience what appears to be a rash accompanied by some mild itching. This is also normal—it’s just the skin’s response to the energy. The redness and itching will subside over a few days. Cool compresses or antibiotic ointment can help speed up the healing process.

If you’re doing IPL hair removal, your skin may look dry and feel a little itchy because the operator has to dry-shave the area before starting the treatment. Moisturizing can help relieve the itch. Other than that, you shouldn’t really feel any different after your treatment.

2. How long will the results last and are they permanent?

It depends on how your hair grows. Some people may see longer-lasting hair removal, while others who see sporadic hair growth in the area may need a touch-up treatment to maintain the results.

3. Is there any downtime?

There is no downtime. You can return to your daily schedule immediately after your treatment, regardless of whether you’re doing IPL or laser hair removal.

4. Do I need to do anything after my treatment?

Be sure to gently clean the treated area twice a day and apply sunscreen with an SPF of at least 15 before going outside; however, avoid excessive sun exposure. You should also avoid hot baths, massages, or any treatment that requires direct contact with the skin for the first 2 days after your treatment. For IPL hair removal treatments, avoid tanning for at least 2 weeks before and 2 weeks afterward.

5. If I got a treatment on my face, can I put makeup up on right after?

Yes, you can apply makeup immediately after your treatment, but make sure you put on sunscreen first.

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